We are here to help! We understand that customers do not get the chance to see products up close before buying. Should you receive your order and after inspection, decide that the product is not what you wanted, we are happy to arrange an exchange or refund.
The fastest way to get an exchange or refund is by completing the form below within 14 days of receiving your goods. Please provide as much detail as possible and include the order number, full name and address.
Once we have received your communication, we will notify you via email with an arranged collection/ returns date. To be eligible for a return, please ensure goods are:
We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition, are damaged or used.
For example - when your delivery arrives, carefully open the box along the tape line and do not tear or damage the packaging.
For example - carefully repackage your goods and reseal along the tape line using clear tape to ensure that the goods are kept in a saleable condition.
WHAT HAPPENS NEXT?
After inspection and providing all of the above criteria has been met, a credit will automatically be applied via your original method of payment, within 14 days.
All of our products come with a manufacturer’s warranty, for details of the applicable terms and conditions, please refer to the documentation you received with your product. Need further information or help? We are here to help, please get in touch.